Typically, US customers can expect to receive their item/s in 5-10 BUSINESS days up to 2+ weeks during busy times. Canadian customers can expect to receive their item/s in 7-15 business days, up to 4 weeks during busy times. Note that our custom jewelry and home goods items take longer to customize and process so they might arrive later than your apparel. Shipping might also be delayed 2+ weeks during busy times and holiday seasons. You can check our Shipping page here, or contact us for updates on current shipping times.
For GRAPHIC-PRINTED items (Graphic tees, sweatshirts, tanks), we can only offer exchanges for returns. We cannot offer refunds to original methods of payment.
For graphic-printed items, since they are custom-made to order, we, unfortunately, cannot offer refunds if you change your mind. EXCHANGES: We do offer one-time size exchanges on graphic-printed apparel within 7 days from the receipt of the item. We want to encourage you to take care in selecting your purchases. We are happy to answer any questions about sizing or styling as well!
For NON-GRAPHIC APPAREL (regular clothing without graphic prints; Joytopia Boutique), we offer returns/refunds and size exchanges (if your desired size is in stock) within 7 days of receipt of the item.
For ALL items in the store, if you have any issues with your order, we will be happy to discuss and waive our policies on a case-by-case basis. Thanks so much for your understanding.
Please note that all SALE and CLEARANCE items are FINAL SALE, and are not eligible for exchanges as our inventory is limited.
*****Please see our refund policy for detailed information and instructions on our return policies and how to return/exchange your items. Thank you!